The government has changed the date clients on ESA(income related) or ESA(income related) and Housing Benefit are due to undertake managed migration. Here's the latest timetable-
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Timetable- dates |
Migration group |
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By end February 2024 |
All job centre districts will have started managed migration |
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April 2024 |
Income Support claimants and those claiming Tax Credits with Housing Benefit |
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June 2024 |
Housing Benefit only claimants |
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July 2024 |
Employment Support Allowance(IR) with Child Tax Credits |
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August 2024 |
Pensions Aged Tax Credit households |
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September 2024 |
Jobseekers Allowance(IB) |
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By the end of December 2025 |
Employment and Support Allowance only and Employment and Support Allowance with Housing Benefit.
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Help for migration- clients are given a 3 month window to claim (+one month for final deadline day).
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dates |
help |
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Week 7 |
a reminder letter is sent if the customer has not already made a claim for UC. |
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Week 10 |
if no claim is made, then an SMS text reminder is sent. If no valid phone number is held,this reminder reverts to a letter. |
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Week 12 |
if still no claim is made, those on ESA / IS will receive a text at week 12 to advise them that DWP will be phoning them. Three attempts (on different days) will be made to contact the household to offer support. |
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No contact made |
Where no contact is made, DWP will refer ESA households for a home visit. For Income Support customers, legacy systems will be checked to identify any additional needs and if any are identified, a referral for home visit will be made.
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