The government has said- 'Universal Credit claimants can now access British Sign Language interpreters as part of a free video relay service...DWP staff won’t see the caller or the interpreter; but will receive a phone call from the interpreter who will translate into BSL. There is no need to book the service in advance which allows the conversation to take place in real time...Customers will be able to access a VRS hyperlink on GOV.UK. Alternatively, Sign Video offer an app that can connect to Universal Credit.
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