Computer access/ helpline/ home visits- the government say -
'All Jobcentres across the country have Wi-Fi and computers available for claimants to access the internet. These devices are being upgraded in a programme due to be completed by the end of October 2019. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. In certain circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim'