The Public Law Project Took a case to the High Court and obtained an Order by Consent which says the Best Practise Memorandum(referred to in Decision Makers Guidance) must say-' it is “essential” that case workers who contact beneft claimants about the making of such a revision should tell them that, if they decide to agree to the proposed revision, they will have a right of appeal against that decision....and ensuring that beneft claimants do not feel “pressured” into making a decision...and training will be delivered to Dispute Resolution Service Decision Makers.'
DWP to Stop 'cold calling' Claimants to make low Benefit Offers
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