The Government has released figures relating to customer harm and deaths since Internal Process Reviews (IPRs) were introduced.
'Internal Process Reviews were introduced in October 2015. Following a National Audit Offce investigation and report, in February 2020, improvements were made to the recording of data, and this is refected in the fgures given for 2020 onwards. As part of the learning organisation review in late 2019, plans were started to raise the profle of IPRs. This, coupled with the later widening of the range of circumstances where an IPR is carried out, has allowed us to increase the number of cases we have investigated to learn from and make improvements to our processes.'
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