The Government is recruiting more staff to deal with the large rise in Pension Credit Claims-
'Prior to the Winter Fuel announcement, Retirement Services Directorate (RSD) had 352 Full Time Equivalent (FTE) staff deployed on Pension Credit claims. Since the announcement, a deployment plan has been agreed to deploy an additional 537 FTE into RSD to support Pension Credit. With a further 156 FTE planned to onboard from recruitment between November 2024 and January 2025 . Additional staff will remain for as long as necessary to ensure customers will get a decision on their Pension Credit claim.'
'Book now Benefits for Older People 2024