"Really good case studies and scenarios" Kathrine Hutton, Citizens Advice, North Somerset
'Materials are excellent. Neil is a great trainer' Ngaryan Li , Supervising Solicitor, Greater Manchester Law Centre
'Very Good course and venue' Julie Brereton, Preston City Council
Includes free access to our Members' area and unique UC software designed to help you learn the new system
As Universal Credit (full service) is rolled out, more and more problems are arising. Underpayments, rent arrears, debt, misadvice, poor administration and the impact on vulnerable clients are major concerns.
This course is an update course to help you understand the common problems and solutions for your clients/ service.
This will include-
- losers and winners- calculation examples and practise
- migration(natural/ managed/ voluntary) onto Universal Credit, including transitional protection rules and the SDP transitional element
- maintaining the claim, conditionality and sanctions
- online- what to put where, the claim, the ID verification procedure, the online journal, the to do list and change of circumstances- a chance to exchange information
- claiming as sick
- other current issues such as frequency of wage payments- weekly, fortnightly and 4 weekly
- COVID-19 changes- our briefings
- a checklist of changes
- a checklist of the many problems associated with Universal Credit
It is aimed at those who understand the Universal Credit Basics but want to improve their ability to offer solutions and to share working practise with others.
Course Level- Update (for delegates with at least a good basic knowledge of the Benefits system)